Troubleshooting & FAQ

I don't see a menu item I expect to have access to.

My bulk upload has errors — what do I do?

Why can't I edit an active fee structure or delete a paid invoice?

A student, teacher, or parent record seems to be missing after I deleted it — is it gone forever?

An exam isn't showing up in the "record marks" dropdown anymore.

I need to change which academic year I'm viewing data for.